Delta responds after woman says airline broke her specialized wheelchair
By WABC Eyewitness News
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NEW YORK (WABC) — Delta is responding to a woman’s call for help after her specialized wheelchair was damaged during a flight and she is stuck at her home in Yonkers.
Latavia Sturdivant says what should have been a routine flight turned into a nightmare after she claimed Delta broke her wheelchair during a flight.
Sturdivant was Ms. Wheelchair America 2026.
She was traveling home from an event when the wheelchair was damaged and can’t get on the road again to do her advocacy work.
“There is no other chair that I can use because it keeps my body in proper alignment, prevents me from having contractions and so Delta needs to do better in taking proper care of our wheelchairs,” Sturdivant said.
In a statement, Delta said, “Delta understands the fundamental impact that any damaged mobility aid has on an individual and their daily life. We sincerely apologize for this customer’s experience that did not live up to our standards, and we are in touch with them to ensure we make things right.”
Delta officials said it will cover the cost of her wheelchair repairs in full.
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