Family fights for refund after winter storm cancels daughter’s flight to Scotland
By Ayron Lewallen, Ryan Lovell
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BIRMINGHAM, Alabama (WVTM) — A winter storm affecting parts of the country has resulted in flight cancellations and delays at Birmingham-Shuttlesworth International Airport, impacting travelers’ plans and causing significant inconvenience.
Jennifer and Adam Dasinger of Heflin booked a flight for their daughter to fly out of Atlanta to return to Scotland, where she is pursuing her master’s degree.
However, the first leg of her flight was canceled days ago, leading to a series of complications. Since then, they have spent nearly 10 hours on the phone with customer service, trying to obtain a refund for the canceled trip.
“They were forecasting for the last week about all this,” Adam said. “They knew this and maybe they did prepare. Since we don’t travel every day, we don’t know all the ins and outs of all these cancellations or anything, but they kind of knew this was going on and you thought they would do a better job.”
They decided to book another flight out of Birmingham with a layover in Miami, hoping it would not be canceled.
“If you go through a company such as Expedia, that’s supposed to be this premier third party that has these wonderful packages — that has been in the past — pretty good,” Jennifer said. “And now — I know we’re not the only ones affected, but come on. You just have to be gracious, and you have to be able to refund that money if you still want to keep your clientele.”
Currently, several flights are already delayed or canceled for Sunday, adding to the ongoing travel challenges at the airport.
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