Woman to receive custom leg braces after denials from insurance company
By Matt Flener
Click here for updates on this story
KANSAS CITY, Mo. (KMBC) — A Northland woman will receive new custom orthotics after contacting KMBC 9 Investigates for help with her insurance claim.
After two separate denials from United Healthcare, Cara Losh asked KMBC 9 Investigates to look into her problem.
She needs custom orthotics to help her walk, as she lives with a condition called Ehlers-Danlos Syndrome that makes walking a risk because her legs can collapse.
“There’s so many things that we have to deal with a chronic condition,” Losh said. “And insurance fights should not be one of them.”
Losh received good news just 10 days after KMBC 9 Investigates reached out to United Healthcare about her case.
An insurance company spokeswoman said United Healthcare coordinated with Losh to get the correct documentation to submit to Missouri Medicaid, allowing the company to approve the orthotics.
“Ensuring our members receive care that meets their individual needs is a top priority,” United Healthcare said in a statement.
Losh is due to get her new orthotics early in December.
“It’s success,” she said. “I’m going to get my leg braces and that’s all I can hope for.”
This story was provided to CNN Wire by an affiliate partner and does not contain original CNN reporting.
Please note: This content carries a strict local market embargo. If you share the same market as the contributor of this article, you may not use it on any platform.