Plan ahead for GECU system upgrades at the end of July
Nina Gallegos
EL PASO, Texas (KVIA) – GECU Federal Credit Union plans to do a complete system upgrade from July 31-Aug. 3. Some services with online and mobile banking will be completely unavailable until the upgrade is complete, according to GECU.
Unavailable services includes GECU’s Bill Pay, scheduled transfers, account and card alert registration, external loan payments, eStatements, mobile check deposit, and Card Management.
Customers can still apply for a loan and new accounts through the bank’s website.
GECU said it will advance direct deposits on Friday, July 31 for direct deposits dated Aug. 1-3, as long as they are received by July 31. Other direct deposits will be deposited as soon as the upgrade is complete.
Customers must make any necessary loan payments or transfers before July 31 at 5 p.m.
Transactions processed with money-transfer apps that are directly linked to your GECU accounts will be unavailable starting at 5 p.m. MST on Friday, July 31.
GECU said the upgraded technology will streamline back-end operations and processes to serve customers better.
GECU recommends steps customers can take to prepare for the upgrade:
Before July 30:
Verify your contact information
Mark your calendar
Keep an eye on your mail and email
Screenshot Zelle activity
If needed, turn on your cards
Add cards to your mobile wallet
Make mobile-check deposits
Update bill pay
If needed, open a new debit card
Before July 31:
Check your balance
Make necessary transactions
Make wire transfers
Make ATM check and cash deposits
Add nicknames to your account
After Aug. 4:
Double-check payments
Re-enroll in Zelle