Mizzou Athletics considering tweaks to ticket claim process, as student struggles persist

Nia Hinson

COLUMBIA, Mo. (KMIZ)

One of the most historic rivalries in the country will return to Memorial Stadium on Saturday.

Mizzou will host Kansas on Saturday at 2:30 p.m, a game that is expected to draw in fans from both Columbia and Kansas. The anticipation of being apart of the large crowd had some students eager to join the digital queue on Monday morning in hopes of scoring a ticket, after Mizzou Athletics rolled out a new claim process for the 2025-26 season.

 Mizzou Athletics announced the new claims process in May. It allows current and incoming MU students to pay $200 for Zou passes, allowing them the opportunity to land tickets to all Mizzou regular-season events, including football and basketball.

After the first time using the new process for Mizzou’s home opener against Central Arkansas, students complained of long wait times and issues with getting kicked out of line while using the queue.

Mizzou Associate Athletics Director David Matter told ABC 17 News via email on Monday afternoon that the university met with its ticketing partner to address the issues.

“We are also listening to feedback and worked with our ticketing partner between week one and week two to speed up the length of time students are waiting in the “queue” before claiming, and these changes worked well in week two,” Matter said. “We are considering additional tweaks to the claim process and will communicate those as implemented.”

Matter said the university is considering possibly changing the time students can join the queue each Monday but did not give a specific alternate time. Matter also said the university is dealing with an increased demand, and doesn’t have the option of student overflow this season, due to stadium construction.

Mizzou Athletics told ABC 17 News previously that season tickets for this year sold out two weeks earlier than last year. That marks the second straight season that full-year tickets sold out.

The university is anticipating an overhaul of the student ticketing process once the stadium construction is finished in 2026, Matter said.

Millie Farris is a freshman at the University of Missouri who said she struggled with trying to log into her account both weeks after the new system was rolled out. Farris said she feels like the university has had poor communication with students about the process and tried to put the issue off.

Farris said she’s now considering taking further action.

“I’m going to call tomorrow and see if there’s a chance for me to be refunded because I shouldn’t have to wait hours to try and get tickets and then not be able to get into my account,” Farris said.

Matter said refunds are possible, but students who were to receive one would not be able to purchase tickets to other sporting events without a Zou pass. The university also uses the claim process for students to land a ticket to its basketball games.

Jackson Martucci and his friend Luke Cristobal are both juniors at the university, experiencing the new system for the first time of their college experience. The two both ran into issues claiming their ticket on Monday, including dealing with the website crashing.

“I feel like the process is just really unfair just because it really requires you to wake up early in the morning and just stress about having to get the ticket that early,” Cristobal said. “You’re in like a long waiting period where you’re not guaranteed a ticket.”

For Martucci, he said he’d like to see more transparency from the university moving forward. claiming he doesn’t believe as many people would have purchased the Zou pass, had they known they would not be guaranteed a ticket.

Martucci said the process had made him regret ever purchasing a pass.

“If there was a little bit more transparency for what goes behind the whole capacity of the stadium that would maybe allow people to understand why it’s a waiting list but at the same time, you should never oversell,” Martucci said.

Matter said it was explained to students from the start in May that Zou passes only guarantee students the chance to land a ticket to football games, but that it is not guaranteed.

Freshman Kayla Winn is one of the students who said she experienced a noticeable difference when trying to claim her ticket for the Kansas game, compared to the week prior. Winn said she also believes an email sent by the university telling students to join the queue at 9:45 a.m. this week was helpful.

“Honestly, it’s an SEC school, football’s such a big thing here and I feel like at other schools this is how they do it as well,” Winn said. “I have a brother who goes to Texas A&M and in the past, they would have to line up outside to get their ticket so it feels a little silly to complain about it but of course, I wish that I would just get my ticket.”

The SEC Nation also announced on Sunday that it would be traveling to Columbia ahead of kickoff.

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One killed in Pulaski County house fire

Matthew Sanders

COLUMBIA, Mo. (KMIZ)

A person was killed Sunday morning in a house fire in Waynesville, authorities said.

Firefighters were called to the 25000 block of Red Oak Road a little after 4:30 a.m. Sunday, the Waynesville Rural Fire Protection District said in a Facebook post. A man who had made it out of the house was outside when firefighters arrived, and he was rushed to a hospital, the fire district says.

Another person whose gender the fire district did not identify was found dead in a back bedroom, the post states. It took about two hours to get the fire under control.

The Missouri State Fire Marshal’s Office is investigating.

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Wilkes Boulevard church to close; Turning Point will remain open

Matthew Sanders

COLUMBIA, Mo. (KMIZ)

Central Columbia’s Wilkes Boulevard Methodist Church will close next year, but a day center for homeless people will continue to operate out of the building.

Church leadership wrote in a Facebook post over the weekend that the church itself will close next summer “after more than a century of ministry in Columbia.”

The church started the Turning Point day center, but the operation has since been organized into its own non-profit organization, the church wrote. That operation will continue until the day center moves to the city’s Opportunity Campus, which is expected to open next year.

Wilkes Boulevard pastor, the Rev. Andrew McCausland, said in a statement that the need for meaning, justice, and community remains despite fewer people in church.

“That spirit lives on through Turning Point, which will continue to embody our call to love God and neighbor in Columbia. And that spirit lives on through all the faithful congregants who will take Wilkes Boulevard’s heart of service and love to new places of worship,” McCausland said.

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Gas prices expected to drop as fall approaches

Euphenie Andre

COLUMBIA, Mo. (KMIZ)

Filling up your tank may not sting as much as it did a few years ago. As travelers hit the road for the holiday weekend, Missouri is standing out as one of the states with the lowest gas prices in the country.

Jeff Pawlow, stopped in Columbia for a gas break as he continued his travel to Illinois. Pawlow said he prefers to fill up in Missouri.

“Taxes are much higher in Illinois, so we love gassing up in Missouri, definitely cheaper in the Show-Me State,” Pawlow said.

Gas prices in Missouri have fluctuated over the years. According to GasBuddy, the state’s highest average price was $4.72 per gallon in June 2022. The lowest came during the COVID-19 pandemic in April 2020, when gas sat at just $1.36.

“Yeah, that was nice. I don’t know if we’ll ever see prices that low again,” driver Pawlow said.

Within Mid-Missouri, Chariton, Randolph, and Boone counties have the highest prices, averaging in the $2.90s. Meanwhile, Moniteau, Morgan, and Cole counties hover around the state average in the $2.80s.

Drivers in Jefferson City have seen prices drop about 35 cents from this time compared to last year, while Columbia has experienced a smaller decrease of 21 cents.

Nikuze Yvan, another driver, said the small change makes a difference.

“Based on the budget, sometimes you have to think about gas. My car doesn’t take much, but if I want to travel and prices go down, that’s always a good thing,” Yvan said.

Summer gas prices have held steady and are expected to trend downward as we move into the fall season. According to AAA, gas has been hovering around the $2.80 mark for the past month. That’s about 15 cents cheaper than this time last year.

According to the U.S. Energy Information Administration, retail gas prices nationwide are trending lower as Labor Day approaches. Crude oil, which makes up more than half of what determines gas prices, averaged $67 per barrel this month, about $15 lower than August of last year.

The EIA attributes the lower costs to the seasonal switch to the winter fuel blend, which is cheaper to produce.

Officials said gas prices could drop another 35 cents per gallon by December.

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Nebraska woman seriously injured after getting hit by propeller at Lake of the Ozarks

Haley Swaino

COLUMBIA, Mo. (KMIZ)

A 33-year-old Nebraska woman was seriously injured Saturday at the Lake of the Ozarks after she was hit by a boat propeller, according to a Missouri State Highway Patrol crash report.

The report says the boat – a 2023 Landau pontoon driven by a 22-year-old Nebraska man – was headed east at mile marker 6 of the Big Niangua Arm of the lake around 3:00 p.m. when the man put it in reverse instead of neutral.

The boat then moved backwards and hit the woman while she was swimming in the water, the report says.

She suffered serious injuries and was flown to University Hospital by helicopter.

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Columbia Fire Department highlights grill safety during Labor Day weekend

Marie Moyer

COLUMBIA, Mo. (KMIZ)

As summer winds down, people may be breaking out the grill to squeeze in those last few barbecues. According to the National Fire Protection Association, August ranked as the fourth-highest month for grill fires from 2019 to 2023.

The Consumer Product Safety Commission also found that from 2020 to 2024, a little more than 21,600 patients went to emergency rooms yearly because of grill-related injuries.

The Columbia Fire Department is reminding citizens to take precautions when grilling this holiday weekend to keep their families and homes safe.

All grills should be used outdoors and away from the sides of homes or underneath of decks and low tree branches. Grills should not be left unattended, and it is recommended to keep pets and children at least three feet away from an hot grill at all times.

For charcoal grills, only charcoal starter fluid should be used when lighting a fire. Hot coals should also be completely cool before being thrown away in a metal container.

Propane tanks and gas lines should be checked before grilling, and it’s recommended to open a gas grill before lighting it. The NFPA adds that if you smell gas when cooking, turn the grill off and call the fire department. If a gas grill’s flame goes out, turn the grill off and wait at least five minutes before re-lighting it.

The NFPA found that around one-fifth of grill fires are caused by poorly cleaned grills. It said grease traps should be cleaned out regularly, and grills are recommended to be cleaned with a non-metal bristle brush to avoid bristles getting into food.

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Three deaths reported on roads, water as Labor Day weekend continues

Euphenie Andre

EDITOR’S NOTE: The date of the holiday weekend’s start has been corrected.

COLUMBIA, Mo. (KMIZ)

The Missouri State Highway Patrol is urging drivers and boaters to make safe choices this Labor Day weekend after several serious crashes have already been reported.

Since the official counting period began on Friday, troopers reported three people have died in traffic and boating accidents, including a 17-year-old.

Over the last few days alone, troopers have responded to 32 traffic crashes, including two that were deadly. Ten others were left with serious injuries. Those crashes bring Troop F’s total to five fatal wrecks in August, and 28 so far in 2025.

While troopers reported no major boating accidents as of Sunday afternoon, just last weekend there were three crashes on Missouri waters. One was fatal, and another left a person seriously hurt. That marked Troop F’s third boating death in August, and its eighth this year.

Residents enjoying the holiday say safety is on their minds.

“We don’t drink alcohol when we’re out camping,” said Columbia resident Christina Zubillaga. “We make sure we’re not in the water after dark if there are no lights, and my mom always says to stay off the roads after the bars close.”

Veteran boater Randy Bowden said he’s noticed more boats on Missouri waters this summer, though in his opinion, it’s never as busy as the Lake of the Ozarks. Bowden, who has been sailing in Missouri for 30 years, says his approach to safety comes down to two simple rules: he drives sober and always wears a life jacket.

MSHP notes that boaters should avoid overloading their boat with too many passengers and pay close attention to the boats around them. Sergeant Kyle Green reminds drivers to slow down, avoid distractions, and never operate a vehicle or boat while impaired.

According to the Missouri State Highway Patrol, 17 people were killed and 498 others were injured in 1,047 traffic crashes over the 2024 Labor Day weekend. That means someone was killed or injured every 9.1 minutes.

Troopers also made 110 arrests for driving while intoxicated.

On Missouri waterways, there were four boating crashes, which led to two deaths and eight injuries. One person drowned, and troopers arrested six people for boating while intoxicated.

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Media coverage limited in trial for man accused of killing Hermann police officer

Madison Stuerman

COLUMBIA, Mo. (KMIZ)

A Franklin County judge has ruled that no filming or recording will be allowed in the trial for a man accused of killing a Hermann police officer.

The judge ruled on Friday in the case of Kenneth Simpson after hearing arguments on Tuesday on multiple motions, including to manage media coverage.

Simpson is charged with first-degree murder in the death of Sergeant Mason Griffith and hurting another officer by shooting them in March 2023 in Hermann.

The judge ruled that no audio, video, or electronic coverage of any phase of the trial will be allowed. The media will not be allowed in the courtroom during jury selection.

The only coverage allowed is courtroom sketches. Still photographer during non-evidentiary portions, like breaks or attorney arguments, will be allowed as long as they do not attract attention.

A live stream will be provided by the court, but it is not to be shared or recorded.

The defense argued that Simpson would not have a fair trial and due process rights if media coverage was not managed.

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Cole County sign shop fire suspected to be caused by machinery

Madison Stuerman

COLUMBIA, Mo. (KMIZ)

A section of a Cole County business collapsed after a fire broke out Friday evening.

The Missouri State Highway Patrol’s Troop F shared a video on X of a building on fire at Bee Seen Signs in the 500 block of Babe Ruth Drive, just outside Jefferson City, around 7:30 p.m. on Friday.

Regional West Fire Protection District Chief Jack Brade told ABC 17 News that when crews first arrived on scene, flames were shooting through the roof of the building.

One employee was inside of the business when the fire started due to machinery in the warehouse, according to Brade. The individual tried to put out the fire, but it spread too rapidly and they burned their hand.

MSHP Sgt. Kyle Green told ABC 17 News that the person was able to get out safely.

Jefferson City Fire, Cole County EMS and fire and Cole County Sheriff’s Office were also on the scene. Brade said that due to the size of the building, it took crews a some time to get the fire contained. Crews had to make a few breaks in the building to contain the fire.

The fire primarily destroyed the building’s front office and part of the warehouse, with the center roof collapsing.

Brade adds that during structural fires like Friday’s, steel buildings often twist due to the heat and cause buildings to collapse, which can make firefighting difficult.

One RWFPD firefighter was taken to the hospital for exhaustion as a precaution and is stable. Brade said crews were fortunate that bystanders nearby provided water for crews during the fire.

Crews left the scene at around 3:45 a.m.

An ABC 17 News reporter spoke with two employees of Bee Seen Signs Saturday morning. They said business will “keep on rolling,” with plans to set up a temporary office and continue with sign installations.

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SportsZone Football Friday highlights and scores: Week 1

ABC 17 News Team

COLUMBIA, Mo. (KMIZ)

Missouri high school football kicked off Week 1 of the 2025 season on Friday.

Scores from Mid-Missouri teams are posted below.

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