Indio discusses next steps, what residents need to know for recent 911 outages
Kendall Flynn
INDIO, Calif. (KESQ) – The City of Indio has been faced with 911 lines down multiple times in the last couple of weeks. The Indio Police Department confirmed Friday morning the lines were down starting around 6 a.m.
According to Indio PD it is unknown when the lines will be back up. This comes after another outage within the City on July 24 and June 9.
The Indio PD dispatch team said the outages are coming from the state carrier Frontier, where the fiber lines are being but by vandals. The Indio Dispatch Supervisor, Helen Polanco, said the department see around two fiber cuts per month, and are looking to the state for a solution.
“We have a meeting with the state COES, which is California Office of Emergency Services, to try to find a solution for this and maybe find another carrier because this is unacceptable,” Polanco said.
Indio said the outage is particularly concerning because residents use 911 as a direct line to the department. If residents call 911, it does not ring. They will then be called by another department and transferred. While it is a solution, Indio said it causes a delay in service.
They ask all residents to call the non-emergency lines for a direct call to Indio PD. For now, officials are unsure of when the outage will end or when they find a long-term solution.
Stay with News Channel 3 to hear from city officials on what is being done to find a solution to this issue and what residents need to know.
To reach emergency services during a 911 outage, reach out to the non-emergency lines.
Indio: (760) 391-4051
Cathedral City: 760-770-0303










