Jeff Stahl
INDIO, Calif. (KESQ) – A new high-speed fiber-optic cable line is coming into the desert, adding redundancy to keep 911 emergency services up and running even when the current high-speed line goes down.
Local 911 emergency call centers know its importance after years of repeated data outages that have disrupted normal operations.
Those concerns were highlighted when a train derailment cut a major fiber-optic cable line during 2023’s Tropical Storm Hilary.
Thieves have also cut the same fiber-optic data line, hoping to steal copper.
But this potential fix, a high-speed fiber-optic data cable line, is in its final stages of completion.
The data lines are critical because they connect people in need of help with emergency dispatchers, who can send potentially life-saving police or fire aid when every second counts.
I-Team reporter Jeff Stahl said, “Losing a major data line has a big impact on your ability to send help five blocks down the street.” Cathedral City Police dispatcher Rick Osborne said, “It does. It could be a remote problem. Has a very significant local impact.”
The lines have failed repeatedly in Cathedral City, Palm Springs, Indio and other Coachella Valley cities following Tropical Storm Hilary. Calls for help may have to be transferred back and forth between the valley’s call centers, people may have to call backup numbers to reach help, and it takes more time for aid to arrive.
Osborne said an added data line would help, “Well, redundancy will always improve reliability.”
The state-led Middle-Mile Broadband Initiative (MMBI) program is set to bring that redundancy. It’s an additional high-speed data trunk line coming into the Coachella Valley by year’s end.
“So installation is construction essentially along State Route 111; we are installing fiber in the ground,” said Jared Johnson, Chief Deputy Director of California’s Broadband Initiative.
Construction crews are digging trenches and laying conduit, which will host this new fiber-optic network cable, the backbone of the internet.
Johnson says the $3.25 billion project has been in the works since 2021. It’s designed to improve internet connectivity for homes, businesses, and community institutions in unserved or underserved areas, including the Coachella Valley.
Jeff Stahl asked Johnson specifically if this new MMBI line will offer some redundancy so that if there is a problem with other data lines, the system won’t just collapse. Johnson said, “It will. It is scaled. It’s built with redundancy.” A break in one line could see data transfer to the other.
The lines are being laid all over the state’s rural areas. One line runs through the Banning Pass, into Palm Springs, then along the Union Pacific Rail Corridor all the way to Indio, Coachella, then south toward the Salton Sea along Highway 111.
By the Numbers, the MMBI has 8,209 total network miles in all 58 counties, including Riverside. 2,532 miles are in pre-construction, with 4,498 miles of line being actively installed. 1,179 miles are ready to connect, with9 tribal partnerships and engagements underway.
Indio is also no stranger to 911 outages during Tropical Storm Hilary, when a train derailed, and due to cuts by thieves. Dispatchers say this new data line could be a game changer.
“That would be a huge benefit if it does work with a redundancy,” said Indio dispatcher Shane Vernon, adding, “that it allows us to have an alternate route if one line of fiber is cut to have another route that also feeds into us so that we can continue answering at least some 911 calls.”
The City of Indio is working on a Last Mile project to connect to the state’s new Middle Mile data network
Johnson said, “And that project, when it’s completed, will be able to connect to our Middle Mile, and that will bring this new high-speed, affordable internet to that city.”
As of July, the state’s MMBI network has grown to nearly 1,250 operational miles, up from 423, now stretching from the Bay Area through Los Angeles.
We reached out to other local law enforcement agencies to get their responses to this new data line construction. Here are some statements we received.
“When someone faces an emergency and dials 911, they count on reaching a dispatcher right away, whether that’s the California Highway Patrol (CHP) or another local agency,” said Officer David Torres, CHP Indio Public Information Officer. Torres said, “Phone lines have gone down in the past for various reasons, and while CHP has remained reachable, the large volume of calls across the large Coachella Valley puts a heavy demand on our dispatch center. A second data line could provide the necessary backup needed to help ensure those in need can still reach their local emergency services if the phone lines happen to fail again.”
Captain Gustavo M. Araiza of the Palm Springs Police Department said, “The state’s middle-mile network creates an opportunity to improve the reliability of 911 communications by giving service providers and government agencies access to an additional fiber route. If implemented as system redundancy, it could reduce the risk that a single infrastructure failure will disrupt emergency communications. That’s a meaningful step toward building a more resilient 911 system, but the overall benefit depends on how local networks are engineered and connected.”
The Riverside County Sheriff’s Department declined to comment, stating, “Thank you for allowing us the opportunity to provide a statement in your story. Unfortunately, the Riverside Sheriff’s Office has not had any involvement in the planning, design, or implementation of this project, and we prefer not to provide a statement at this time.” – Respectfully, Lieutenant Deirdre Vickers, Riverside County Sheriff’s Public Information Officer.
There’s another broadband effort– the proposed BEAD grant-funded program under review. It would spend another $1.86 billion to expand high-speed internet to unserved and underserved areas.
Riverside County plans to use more than $63 million of that money on projects targeted specifically at unserved pockets in the county, with construction ideally starting next year.
The federal government is presently reviewing the state’s BEAD application.
You can find out more. See the interactive network map along with the latest project updates and goals here: LINK: https://experience.arcgis.com/experience/e2540ace2ac248ee8c3350aa39395342/page/Project
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