YCSO launches “Versaterm Community Connect” notification program
Paul Vozzella
YUMA, Ariz. (KYMA) – The Yuma County Sheriff’s Office (YCSO) has introduced a new system aimed at improving communication with residents.
Called Versaterm Community Connect, the system is designed to keep citizens informed after they request assistance from the sheriff’s office.
Once a call for help is made, the caller will receive a text or email update about 15 minutes later if there is a delay in a deputy’s response.
“They get a notification letting them know that the deputy is on their way, that their call is being addressed, and if there are any delays, they are also notified of that,” said Tania Pavlak, Public Affairs Specialist for YCSO.
Although YCSO did not face significant communication issues before, it believes the new system will greatly enhance their ability to stay connected with the community.
“We do believe that this will enhance communication with the community,” Pavlak said. “There is also an option to get the case incident numbers for those wanting to do follow-ups on certain cases that they report.”
Versaterm Community Connect is available in both English and Spanish. After being tested since July, the automated notification system is now fully active.