New YFD emergency station dispatch tones
Madeline Murray
YUMA, Ariz. (KYMA, KECY) – Yuma Fire Department (YFD) has implemented a new station alert system.
According to a post on Facebook, the new system, unveiled back in June, will help dispatcher provide uninterrupted pre-arrival instructions to callers, while at the same time alerting the crew.
YFD shared that this new system will help decrease response time by 20 to 30 seconds.
Francisco Leon, Public Information Officer for YFD, said, “Phoenix G-2 is an innovative station alert system that streamlines the process from the time they, a responsible party calls 911 to the time first responders arrive on scene.”
This system allows for the dispatcher to continue to speak to the caller without pauses while simultaneously informing the crew the details of the call.
The automative system alerts YFD and gives them the information that the dispatcher used to.
“So they could get instructions such as perform CPR, remove the patient, put the patient on a hard surface, flip them on their back, instructions that would before be delayed because the dispatcher would have to put the person on hold,” says Leon.
We spoke to YFD about why every second saved counts.
YFD Fire Chief Dustin Fields says, “Brain death occurs about four minute, four to six minutes. The faster we can get people out the door, the better instructions we can give to the customer, doing CPR and other things. I don’t want the customer to be without information or people not getting there any quicker, this enhances that.”
Not only is the system essential for the safety of the caller, but also the crew.
“Health and wellness is a big thing for us, and we’re trying to reduce that unnecessary of alerting of people, when they don’t need to be alerted,” says Chief Fields.
YFD says they are always ready to improve and innovate to better serve locals.